Last updated: May 24, 2026

Refund and Cancellation Policy

This policy explains how cancellations and refunds are handled for clinical AI agents, clinical data supply workflows, software subscriptions, implementation services, consulting, and related technology services provided by Lavelle Health Private Limited.

1. Software subscriptions and digital tools

Subscription cancellations may be requested by contacting support. Unless a specific product plan states otherwise, access may continue until the end of the paid billing period and recurring billing will be stopped from the next cycle.

2. Project services

For clinical AI agents, clinical data supply workflows, implementation services, consulting, workflow automation, and custom technology services, cancellation and refund eligibility depends on the agreed scope, work completed, committed resources, and expenses already incurred.

3. Refund review

Refund requests should be sent to sehj@lavellehealth.in with the payment reference, invoice details, reason for the request, and contact information. Approved refunds will be processed to the original payment method where supported by the payment provider.

4. Non-refundable items

Completed services, delivered implementation work, consumed subscription periods, custom development work, and third-party costs may be non-refundable unless otherwise agreed in writing.

5. Processing time

Approved refunds are usually initiated within 7 business days. The final credit timeline may depend on the bank, card network, UPI provider, or payment processor.

6. Contact

For cancellation or refund support, contact sehj@lavellehealth.in.